The APPs set out minimum standards for the way in which organisations deal with individuals' personal information. Under the Act, personal information is defined as:
- personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
Natural Hazards Research Australia (the Centre) is committed to the protection of individuals' personal information in accordance with the Privacy Act.
Collection of personal information
The Centre only collects personal information which is necessary in connection with its business purposes. The purposes for which the Centre collects personal information include:
- responding to issues addressed by an individual to the Centre;
- facilitating the conduct of business transactions and operations between the Centre and the individual;
- providing a subscription service to individuals; and
- ensuring that our website at www.naturalhazards.com.au remains relevant to individuals.
The specific types of personal information collected and used by the Centre varies according to the purpose for collection. However, in general this information includes:
- Individuals' names, addresses, contact details (e.g. telephone number and email address, employer and role);
- Information about transactions or dealings between individuals and the Centre; and
- Individuals' areas of interest.
The Centre collects most of the personal information it requires directly from the relevant individual by way of written forms voluntarily completed by the individual. The Centre may also collect information from individuals by telephone, in person, by its employees, or by written correspondence from time-to-time. In certain circumstances, the Centre may also collect personal information about an individual from third parties.
It is important that the Centre collects the information it requires about an individual in order to provide services which remain relevant to that individual.
Where an individual, or entity, provides the Centre with personal information about another individual, they must first ensure that the other individual is aware of:
- The disclosure of their information to the Centre and the purposes for which the information is collected and used by the Centre; and
- The individual's ability to request access to the personal information held about them by the Centre, and to advise the Centre if they think the information is inaccurate, incomplete or out-of-date.
The Centre does not actively collect sensitive information. However, if sensitive information is collected, the Centre will first obtain the consent of the relevant individual, or otherwise ensure that the collection is in accordance with the APPs.
Collection of personal information during research projects
The Centre is in the business of conducting research which will include the interviewing and surveying of members of the public and organisations. The collection of data will be covered by a higher level of privacy protection including obtaining Human Ethics approval through an Ethics Committee. This personal information will be treated in accordance with the requirements outlined in the ethics approval, for that activity. Any publication of material arising from this data will be suitably de-identified.
Use and disclosure of personal information
The Centre may use and disclose an individual's personal information for the primary purpose for which the information was collected, reasonably expected secondary purposes, where the individual has consented, and otherwise in accordance with the APPs, including:
- To provide goods or services to the individual, including a newsletter or similar subscription service;
- To provide information to members of the Centre;
- Where required or authorised by law;
- To provide information to agents, contractors and service providers engaged by the Centre to deliver goods and services or otherwise act on behalf of the Centre, or to provide goods and services to the Centre, these providers will be bound by similar privacy conditions;
- To investigate and resolve complaints concerning the provision of services by the Centre or others associated with the Centre; and
- To provide individuals with updates and other information from time to time about the Centre’s goods, services and activities. Individuals may notify the Centre at any time if they do not wish to receive this information.
The Centre’s website and email systems are cloud-based services and therefore may be based outside Australia, however the Centre will only transfer personal information outside of Australia in accordance with the APPs including:
- With the individual's consent (this is deemed to have been give through the entering of information of the Centre’s website or through the use of the Centre’s email addresses);
- Where the Centre is under a contractual obligation (with the individual or another party) to do so, or there is some other benefit to the individual; or
Data quality storage and security
The Centre strives to ensure that all personal information held in its records is secure, accurate, complete and up-to-date.
Personal information is held in a combination of electronic and hard copy records stored securely at the Centre’s facilities. Hard copy information is stored in secure office facilities, including locked filing cabinets at the Centre’s premises. Electronic information is protected by password security and other data protection measures.
Access to personal information is restricted in accordance with the Centre’s procedures to those personnel whose job functions require access to such information. Access to customer personal information is restricted to the Centre’s executive personnel. Certain administrative functions may from time to time be contracted out to third parties, and in these cases appropriate security measures are implemented to ensure the security and integrity of all personal information.
Access to information
Please contact us if you would like to access a copy of your personal information or believe that the information we have about you is not up-to-date, complete or accurate. You have the right to request the correction of any information which relates to you and is inaccurate. If you would like the Centre to delete your personal information, please let us know and we will take all reasonable steps to delete it unless we are required by law to keep it.
The Centre’s website allow anonymous browsing and does not require a user to identify themselves, unless they wish to register for a service.
Point of contact
Communications Director Natural Hazards Research Australia 1/340 Albert Street EAST MELBOURNE VIC 3002 Phone: 03 9412 9600 Email: firstname.lastname@example.org
More details of the Privacy Act can be obtained from the office of the Australian Information Commissioner www.oaic.gov.au.