Community messaging - timing and frequency

This project was submitted by NSW State Emergency Service (NSW SES).

This project aims to create clear guidelines on when and how often to share flood information and warnings with the public during the response phase of an operation, especially just before flooding occurs.

The guidelines will consider how different communities may have varying needs based on factors such as flood severity, community demographics, timing, duration, location and access to information. This evidence-based approach will help agencies across Australia develop warning strategies that meet community expectations. It will also promote more consistency for communities located across different borders.

The outcomes of this research would be used by NSW SES to better tailor community education and engagement strategies and plans.